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- Provide citizen input into enhancing IRS customer service by making
recommendations for improvement of local IRS systems and procedures.
- Elevate the identified problems to the appropriate IRS official and
monitor the progress to effect change; and
- Refer individual taxpayers to the appropriate IRS office for
assistance.
The panels hold public meetings, identify and prioritize issues by
reviewing written correspondence from taxpayers and review recommendations
for action from the IRS.
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