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 You have a
unique opportunity to influence how the Internal Revenue Service
provides service to the public. The Citizen's Advocacy Panels or CAPs
are
groups of taxpayer volunteers dedicated to helping the IRS identify
ways to
improve public service. We want your comments and suggestions on
improving
public service at the Internal Revenue Service.
The IRS will benefit greatly from the fresh perspective of our service as
seen through our customers' eyes. The citizen panels will help us
continue to make customer service a top priority at the IRS.
- Commissioner, Charles Rossotti
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